How can we help?
Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.
Help with my E-bike
Something not right with your bike? Here are some common solutions that might help you.
Contact us
If you have any questions, please contact us. We will reply your email within 24 hours.
After-sales service
Browse our frequently asked questions to find answers to all your Windgoo questions.
Payment
Which payment method does Windgoo accept?
Can I cancel my order?
Will all the products be shipped in one parcel?
Shipment
Where do the ebikes ship from?
What should I do if I received a damaged parcel?
How long will it take to get my e-bike? And what should I do if the package takes longer to arrive?