How can we help?
Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.
Something not right with your bike? Here are some common solutions that might help you.
Which payment method does Windgoo accept?
Can I cancel my order?
Will all the products be shipped in one parcel?
Where do the ebikes ship from?
What should I do if I received a damaged parcel?
How long will it take to get my e-bike? And what should I do if the package takes longer to arrive?
Please fill out the form below and we’ll get back to you within 24 hours.