Windgoo B20 Electric Bike Foldable For Daily Commuter/Travel Riders 14 inch wheel

I bought in March 2022 as battery work find for 4 months do as they say approx 12 Miles on electric but now last 2 months do only hardly 5 Miles on electric and totally drained after it as I am extremely disappointed from battery performance and expect I been compensated in sense of battery replacement by windgoo

I received the b20 op sept 20 and the box with accessoires: foot pedals, screw to fix saddle in position, manual and charger was missing. There were also scratches on the bike.
I’ve sent 2 emails and filled out 2 contactforms on the website but haven’t heard anything back yet. on the website it says if you fill out the contactform windgoo will contact you within 24 hours. This has not happened and I can’t use the b20 without these accessoires.

The bike came with scratches all over, they forgot the box with the charger and pedals, i’ve been trying to reach them with no response and honestly it’s insane how they forgot the literal charger. Not to mention that the i cannot even use the bike for school now cause i don’t have pedals.

I have a B20 that work well (on flat surface, motor is too weak for even small uphills)...but the battery gives me at best a 5km autonomy. So I can use it for very short commutes only

Bike is very good took way too long to arrive 11 days and arrived with damage to seat holder which I repaired to save another long wait to solution. I have ordered another bike as impressed with bike hope it arrives quicker and not damaged