Our Promis

Windgoo offers green and fun solutions for daily commuting, short-distance transportation and off-road adventures.

We offer a 30-day return policy, repair and replacement services from 6 to 24 months after purchase, and lifetime technical support!

Windgoo products are trusted by industry experts and are ideal for both recreational travelers and professional riders.

Warranty policy

Windgoo covers the 24-month limited warranty against original manufacturing defects and shipping damages from the order date. 

Only the original customer (name listed on the shipping address) is entitled to the limited warranty coverage which commences on the day the scooter is received by the purchaser.

  • What are included in warranty service? 

For Windgoo products that have quality problems during the warranty period, Customers can make a warranty application through the email contact. After receiving the customer's after-sales , Windgoo after-sales personnel will contact you within 24 hours and confirm after-sales warranty related matters.

Warranty Description

After the receipt date of the product, if there is a non-human damage performance failure, after being confirmed by the WINDOO after-sales service center, the maintenance business will be handled for the user.

The warranty period of the whole machine and its parts is as follows:

Type

Warranty Content

Period

Vehicle

The whole vehicle warranty service

2 years

Accessories

Accessories warranty period:headlight,rear light,charger,frame,front fork,hand bar, scooter stem

1 year

Accessories

Accessories warranty period:motor, controller, battery, display,tire,fender,button,pedal,brake,kickstand

6 months

Electric bicycles and electric scooters are large products, the products will be properly packaged for delivery. In rare cases, the products will inevitably have bumps and scratches due to express delivery. Without affecting the appearance of the product and normal riding, the slightly Scratches or scratches are not warranted as a quality issue.

If the product has serious transportation damage, Customers can make a warranty application through the link. After receiving the customer's after-sales , Windgoo after-sales personnel will contact you within 24 hours and confirm after-sales warranty related matters.

Non-warranty terms

The following situations are not covered by the warranty:

  1. Exceed the validity period of the product warranty as mentioned above
  2. No warranty card, invoice
  3. Human-caused damage
  4. Damage caused by irresistible factors (such as fire, flood, storm, lightning, earthquake, etc.)
  5. Any damage caused by the use, maintenance and adjustment not in accordance with the requirements of the "User Manual"
  6. Disassemble or repair without permission
  7. Other failures and damages not caused by the design, manufacture, quality and other problems of the product itself
  8. The accumulated mileage has exceeded 2000 kilometers

After-sales service charges

Warranty Period

Transportation fee

Maintenance fee

Accessories fee

30 days within the receipt date

Pay by windgoo

Pay by windgoo

Pay by windgoo

1 year within the receipt date

Pay by user

Pay by windgoo

Pay by windgoo

2 years within the receipt date

Pay by user

Pay by windgoo

Pay by user

 

  • Who will provide warranty service? 

We now have repair partner shops located in UK-Scotland, IE-Dublin, FR, and NL for repair support. Please contact us at contact@windgoo.co for repair service.

PS. New spare parts are currently short of stock in warehouse as the international shipment gets delayed due to Russian-Ukraine war. We may use the used spare parts to repair, please be notified. 

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@windgoo.co  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@windgoo.co

Windgoo set up warehouses in Mönchengladbach, Germany | Liverpool, UK

* We normally handle orders within 1~2 working days to send you the tracking number update
We offers FAST, RELIABLE and FREE SHIPPING in most EU countries from our Germany or UK warehouses.
Estimated delivery time to Germany/UK: 1~3 days
Estimated delivery time to France: 3~7 days
Estimated delivery time to Nethelands, Belgium, Austria:2~4 days
Estimated delivery time to Spain: 6~8 days
Estimated delivery time to Italy: 2~7 days

(note:Weekend orders may delay till Monday for shipping arrangement)