Profitez de votre trajet
Allez à plein régime ou faites de l'exercice avec la puissance des pédales uniquement. Vous pouvez choisir le style de conduite comme vous le souhaitez !
Products purchased through authorized retailers must follow the retailer's return policy and cannot be returned directly to WINDGOO®. Products purchased through our website are subject to the following terms and conditions:
RETURNS POLICY
Returns within 30 days of purchase: Any product purchased can be returned within 30 days for a refund to the original method of payment. Customers will be responsible for return shipping and 10% restocking fee for any new, unused products in their original packaging.
Any out-of-the-box and/or ridden products will be subject to a 20% restocking fee if returned within 30 days of purchase. Any product showing unusual wear or physical damage will not be accepted for return. This also includes missing parts or accessories sold with the product.
Please contact us at contact@windgoo.co for returns within 30 days of purchase.
SHIPPING
Due to High Order volume order processing is currently taking 2-3 Business Days.
We offers FAST, RELIABLE and FREE SHIPPING in most EU countries from our Germany or UK warehouses.
Estimated delivery time to Germany/UK: 1~3 days
Estimated delivery time to France/Spain: 3~7 days
Estimated delivery time to Nethelands, Belgium, Austria:2~4 days
Estimated delivery time to Spain: 6~8 days
(note:Weekend orders may delay till Monday for shipping arrangement)
WINDGOO® covers the 24-month limited warranty against original manufacturing defects and shipping damages from the order date.Only the original customer (name listed on the shipping address) is entitled to the limited warranty coverage which commences on the day the scooter is received by the purchaser.
INFORMATION
For Windgoo products that have quality problems during the warranty period, Customers can make a warranty application through the email contact. After receiving the customer's after-sales , Windgoo after-sales personnel will contact you within 24 hours and confirm after-sales warranty related matters.
The batteries of electric bicycles and electric scooters are consumables, and the service life is usually 8-12 months. For your safety, we recommend replacing at least once a year.
We now have repair partner shops located in UK-Scotland, IE-Dublin, FR, and NL for repair support. Please contact us at contact@windgoo.co for repair service.
For minor damage or parts replacement of the electric scooter/electric bicycle, please contact us through the after-sales email and get help.
Man-made damage or due to force majeure factors are not covered by the warranty. We do not recommend that you expose your e-scooter/e-bike to the outdoors for a long time, so the resulting damage to the parts is not covered by the warranty.
Salut, j'ai acheté un vélo électrique b20 windgoo il y a 2 mois et tout allait bien avec ça
J'allais au travail tous les jours avec elle
Mais tout à coup, quand j'allais à mon travail en montée, l'accélérateur du vélo électrique et le voyant avant clignotant, je l'éteins et toujours le même problème
Donc, après avoir essayé de recharger parce que je pensais que c'était le problème de charge, tout allait bien le lendemain, mais lorsque je recommençais à monter, il recommençait à couper
Mon poids est de 70 000
J'ai cherché sur YouTube certains commentaires disant que je dois remplacer le contrôleur, mais je dois m'en assurer auprès de la société
Si vous pouvez m'aider, je vous en serai reconnaissant
Merci
Mustafa Alsarraf
J'aurais aimé un manuel pour le plier dans la boîte. Et la petite pause quand le moteur est éteint est un peu ennuyeuse.
Oui j'adore ça vaut la peine d'attendre
À environ 10 kilomètres, à moins de 15 km, d'autres aspects sont bon.
Absolument fantastique la meilleure affaire que j'ai jamais dépensée facile à utiliser me permet de bien travailler et rapide très efficace un peu lent en côte mais bon quand même pas mal facile à charger et facile à plier très contente ma fille s'en sert et elle adore ça