Please make sure that you follow below steps:
 1. Power on the bike or scooter and check the power indicator light.
2. Step onto the bridge with one foot and slowly kick the other.
3. When the scooter begins to roll, place both feet on the deck and step on the accelerator to engage the motor. 4. PLEASE NOTE that the bike or scooter must travel at 5 km/h before the motor starts to engage.

 PS. If you follow the above steps, but find it still not working, please send detailed video to support@windgoo.co and attach your order id. Our technician will provide solution to you within 48 hours.

1,Connect the load port of the bicycle or scooter to charge it. check the charger LED lights status. a. The charger indicator is red when empty / green when fully charged. This charger is good condition. b. The light is always green or off, this charger is damaged.

Yes, e-scooters have a maximum climb of 15°. Climbing on e-bikes can be done with pedal assist

Please send your detailed photo to support@windgoo.co and attach your order id , we will resend a new tire to you.

 Please send detailed video to support@windgoo.co and attach your order id. Our technician will provide solution to you within 48 hours.

 1. To save your time and get our support quickly, you can read our instruction below to adjust brake.
 a. It can be adjusted by tensioning or loosening the brake cable (it is the braided wire near the rear wheel). To tighten it, you must loosen the allen key wrench screw (#5) and pull a little of said wire, tighten the screw and test if it is adjusted as you want.
 b. The built-in tensioners (a kind of black plug that is on the handlebar, from where the brake cable comes out and another plug that is next to the brake pads), are not used to regulate the brake.
 c. Use To tighten it, you must loosen the allen key wrench screw (#5) to loosen the screw and tighten / loosen said cable to adapt it to how you see it.

a. Just press the red pedal either with your foot or your hand and you feel the handle tilting until it is parallel to the base.
b. Repeat step a to unlock and raise the handle of the scooter until you hear the locking sound.

windgoo has maintenance points in the UK, France, the Netherlands, and Germany, and we cooperate with well-known local maintenance providers.
You just need to contact us at contact@windgoo.co and get repair instructions.

Yes. windgoo electric scooter / electric bicycle is safe and stable, suitable for the elderly and children.
We have the M1 designed for 3-7 year olds and the T10 designed for 7-16 year olds.
Designed for seniors and middle-aged adults, the B9 comes with seating and a wide deck.

Yes. We currently have physical stores in the Netherlands and the UK, which are sold and serviced by our authorized agents. If you would like to purchase through a physical store, please contact us at contact@windgoo.co