FAQs

The following model is equipped with a throttle lever: B5, F1, E20 Pro, F21 Pro, F22 Pro, F5

If your payment is declined, it is usually due to the payment amount being too high and being blocked by risk control. If you encounter this situation, please contact us directly.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

Your credit card will be charged within 24 hours from the time you place your order.

The average delivery time in the UK area is 3-5 working days, and the average delivery time in the EU area is 5-7 working days. The delivery time in different countries depends on the situation. If the delivery time exceeds the delivery time, please contact us by email.Delivery details will be provided in your confirmation email.

We currently ship to the UK and EU regions. Please select the correct delivery area when placing an order. If you need to modify the address, please contact us by email within 24 hours.

If the original box is lost, it does not comply with the return policy, so please keep the box properly and submit a return request within 30 days if you are not satisfied with the product.

Once the returned product is received and verified by our warehouse, we will issue the refund within 3 business days, which will be returned to your original payment method.

You can click here to view the return policy.