Return Policy

1. Overview

1.1 If you are a consumer, meaning that you are not buying our product(s) in the course of your business, and you are buying through our official website, you may return the purchased product(s) without giving any reason within tirty (30) days of the receipt of the product(s).

1.2 To initiate the return process, you must contact and inform the customer service of Windgoo of your decision to return. Return will not be processed if you do not communicate with the customer service of Windgoo or the 30-days period has expired. You may be asked to provide the proof of purchase and photo(s) of the product(s) in its original packaging. Return will only be granted if you provide such evidence. Items sent back to us without first requesting a return will not be accepted.

1.3 You will be responsible for paying for your own shipping costs for returning your item. The ebike must be free of any damage and must be in the original packaging and must include all items that were inside the box. WE STRONGLY RECOMMEND YOU KEEP THE ORIGINAL PACKAGING FOR 30 DAYS AFTER YOU RECEIVE THEM.

1.4 Depending on your location and situation, we may advise you to send back the product(s) by post, hand them over to a carrier appointed by us (you may need to drop to courier station by yourself), or by other means. Please kindly follow the instruction of the customer service. In case of by post, you shall send back the product(s) to the address specified by the customer service no later than fourteen (14) days from the day on which you have communicated the decision to return. The deadline is met if you send out the product(s) before the period of fourteen (14) days has expired. In case that you will hand over the product(s) over to a carrier, we will schedule a time with you for collection.

1.5 Depending on the means of return, you may have to pay for the return delivery, or we will pre-pay for the return delivery and deduct the cost from the reimbursement.

1.6 You can always contact us for any return question at contact@windgoo.co.

2. Damages and issues

2.1 Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exceptions / non-returnable items

3.1 Certain types of items cannot be returned, like customized products, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

3.2 Unfortunately, we cannot accept returns on sale items or gift cards.

4. Exchanges

4.1 The way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

5.1 Refunds will be made after the ebike is returned and inspected by warehouse, if these incidents are found, diminished value of the returned products(s) will be determined and deducted from the return. We will make the reimbursement using the same means of payment as you used for the initial purchase.