How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

Help with my E-bike

Something not right with your bike? Here are some common solutions that might help you.

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Contact us

If you have any questions, please contact us. We will reply your email within 24 hours.

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Product manual

Lost your product manual? Don't worry, Find your user manual here.

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After-sales service

Browse our frequently asked questions to find answers to all your Windgoo questions.

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Payment

Which payment method does Windgoo accept?


Can I cancel my order?


Will all the products be shipped in one parcel?

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Shipment

Where do the ebikes ship from?


What should I do if I received a damaged parcel?


How long will it take to get my e-bike? And what should I do if the package takes longer to arrive?

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Warranty

Support local repair warranty

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Shipping

Free shipping, home delivery

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Refund

Free returns, no questions asked

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